Frequently Asked Questions
Everything you need to know about shopping with Peta and Jain.
When will my order be shipped?
Orders are typically processed within 1-2 business days. Once dispatched, you will receive a confirmation email with a tracking number so you can follow your parcel's journey.
What is your return policy?
We offer a 30-day return window for all full-priced items. Products must be in their original condition with all tags and packaging intact to qualify for a refund or store credit.
Are your products vegan-friendly?
Yes, Peta and Jain is proud to be a vegan-certified brand. We use high-quality eco-polyurethane and synthetic materials to ensure our handbags and accessories are 100% cruelty-free.
Do you ship internationally?
Absolutely. We ship to most countries worldwide. Shipping costs and delivery timeframes vary depending on your location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and buy-now-pay-later services like Afterpay.
How do I care for my handbag?
To keep your bag looking its best, we recommend wiping it down with a damp cloth and avoiding prolonged exposure to direct sunlight or harsh chemicals.